store policy & faq

 

Customer Care

Hello! Shop Halo Halo is owned and operated by Geleen Abenoja, a Filipina born and raised in the Pacific Northwest with a penchant for handmade crafts and sweets, and a deep love of her Filipina roots. Your support is very much appreciated and I work to ensure quality customer service, well made products, and full transparency and updates during this unprecedented time. Maraming salamat for your patience and understanding as I adjust accordingly to these ever changing conditions. Should you need to reach out for any reason, please utilize the contact form linked below, or send an email to shophalohalo@gmail.com. 

Privacy & Safety

Shop Halo Halo does not use or store personal information for any reason other than direct interaction with our community and customers, which includes, but is not limited to, purchase confirmation, payment verification, event and sale announcements, and quarterly newsletters.

 

Shop Halo Halo accepts secure and verified payments with PayPal as well as credit/debit card payments via PayPal Guest Checkout.

 

Nationwide shipping (non-food orders)

The time needed to prepare an order for shipping varies, but generally can take between 2-4 business days. 

For non-food orders, I ship within the United States via USPS First Class Mail. Estimated shipping time ranges between 5-7 business days, and may be delayed due to courier conditions under the COVID-19 pandemic. While I do my best to meet shipping estimates, actual delivery time is not guaranteed and depends upon the courier. 

 

Nationwide shipping (food orders-temporarily closed)

The time needed to prepare an order for shipping varies, but generally can take between 2-4 business days.

 

All orders will ship via USPS Priority Mail (1-3 business days), but please be aware that due to the ongoing pandemic, these shipping times may be delayed by 1-2 days. I am not shipping items that require freezing or refrigeration during this time, so please order only from the available shipping menu. Also note that delivery is estimated to be 1-3 days from the date shipped, not the date the order was placed.

Contact-free delivery

While I no longer offer local delivery myself, you can order Shop Halo Halo desserts for delivery on Saturdays and Mondays

via BindlePDX! Click here to order

 

Return & Exchange Policy

I gladly accept returns and exchanges of non-food items within 30 days!

Please contact us if you have any issues with your order. Undamaged items will receive a full refund upon receipt.

Conditions of Return

Buyers are responsible for return shipping costs

The following items cannot be returned or exchanged:

  • Custom or personalized items

  • Head wear

  • Sale/Clearance items

  • Food items

Because of the nature of these items, unless they arrive damaged or defective, I will not accept returns or exchanges. If your order arrives damaged, I require photos of the external and internal packaging in order to submit a damage claim before the item can be replaced.

 

Get in Touch

Got any questions you don't see answered? Ask away!

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