store policy & faq

FREQUENTLY ASKED QUESTIONS

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• Do you cater or take custom orders?

  • We do! Click here to see our catering offerings and fill out an inquiry form! We do get booked quite quickly so we recommend getting in touch at least 1-2 weeks in advance, or earlier if you are looking to place a large order!

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• What are your shop hours?

  • Our Woodstock Location is permanently closed. Due to many challenges there, we have decided to not continue forward in that space. Stay tuned for details on our relocation!​

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• Do you have vegan and/or gluten-free baked goods and desserts?

  • Yes! In the shop, all items that are vegan and/or gluten-free are marked as such along with allergen information. These are the ingredients we commonly use as substitutes in vegan and gluten-free desserts: oat milk, coconut milk, Earth Balance vegan butter, Ener-g egg replacer or Bob's Redmill vegan egg replacer, almonds, cashews, rice flour, and sweet rice flour. We use oat milk for the base of most of our drinks so  Contact us at shophalohalo@gmail.com if you have specific questions about ingredient alternatives/allergens.

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• Do you offer shipping?

  • We do not offer shipping for our perishable baked goods and desserts.

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• Do you wholesale to other shops in town?

  • Currently, you can find all 3 flavors of our Mochi Waffle & Pancake Mix at All Burn Wax

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FREQUENTLY ASKED QUESTIONS ABOUT PRE-ORDERS

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• How do I place a pre-order for pick-up?

  • We announce via our social media pages and newsletter when we are accepting pre-orders! The window to pre-order is typically open for one week with the pick-up at an upcoming pop-up or event.

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• Where do I find my pick-up information?

  • Pick-up information is available in your confirmation email, on the pre-order page from which you ordered, and you will also receive an email reminder with pick-up information the day before pick-up. ​

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• What if I'm running late on pick-up day?

  • Do let us know as soon as you can if you think you'll be running late! You can contact us via Instagram @shop_halo_halo or at shophalohalo@gmail.com.
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• Cancellations & changes to food orders

  • Cancellations or changes to your order must be submitted via email to shophalohalo@gmail.com with the name and order number at least 2 days (48 hours) prior to your scheduled pick-up date. ​

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• ​No Contact/No Show Policy

  • Any unretrieved orders without prior contact will be donated and are ineligible for refund.

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Other questions? Email us at shophalohalo@gmail.com or submit a contact form below!