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store policy & faq

FREQUENTLY ASKED QUESTIONS

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  • Do you cater or take custom orders?

    • We do! Click here to see our catering offerings and fill out an inquiry form! We do get booked quite quickly so we recommend getting in touch at least 1-2 weeks in advance, or earlier if you are looking to place a large order!

    • Please note that we require at least 1 week advance notice for special order inquiries. For larger events and celebrations (50+ guests), we recommend reaching out as far in advance as possible. Our books fill up fast, so more notice will help ensure we can accommodate your order.

    • Your order is confirmed once you receive an email from us indicating that we have received your inquiry, we will be able to fulfill your order, and receive a payment or deposit. For orders below $200 or with a fulfillment date within two weeks of confirmation, we kindly require full payment at the time of booking.

    • For catering orders above $200 or with a fulfillment date beyond 2 weeks of confirmation, we require a 50% deposit to be paid at the time of booking that will go toward the total balance, with the remainder to be paid 2 weeks before the event day.

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  • What are your shop hours?

    • Our Woodstock Location is permanently closed. Due to many challenges there, we have decided to not continue forward in that space. We have relocated to and are popping up out of Union Way PDX, an indoor strip of small shops and boutiques across from Powell's City of Books. While our kitchen space is under construction, we have been in our soft opening phase, open from Thursday-Sunday, with curated offerings from 12-5pm. We are currently fundraising to reopen and are about halfway to our goal! Make a donation at our GoFundMe and help us spread the word

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  • Do you have vegan and/or gluten-free baked goods and desserts?

    • Yes! In the shop, all items that are vegan and/or gluten-free are marked as such along with allergen information. These are the ingredients we commonly use as substitutes in vegan and gluten-free desserts: oat milk, coconut milk, Earth Balance vegan butter, Ener-g egg replacer or Bob's Redmill vegan egg replacer, almonds, cashews, rice flour, and sweet rice flour. We use oat milk for the base of most of our drinks so  Contact us at shophalohalo@gmail.com if you have specific questions about ingredient alternatives/allergens.

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  • Do you offer shipping?

    • We do not offer shipping for our perishable baked goods and desserts.​

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FREQUENTLY ASKED QUESTIONS ABOUT PRE-ORDERS

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  • How do I place a pre-order for pick-up?

    • We announce via our social media pages and newsletter when we are accepting pre-orders! Check out our Pre-Order page to see current offerings.

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  • Where do I find my pick-up information?

    • Pick-up information is available in your confirmation email, on the pre-order page from which you ordered, and you will also receive an email reminder with pick-up information the day before pick-up. ​

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  • What if I'm running late on pick-up day?

    • Do let us know as soon as you can if you think you'll be running late! You can contact us via Instagram @shop_halo_halo or at shophalohalo@gmail.com.
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  • Cancellations & changes to food orders

    • Cancellations or changes to your order must be submitted via email to shophalohalo@gmail.com with the name and order number at least 2 days (48 hours) prior to your scheduled pick-up date. ​

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  • ​No Contact/No Show Policy

    • Any unretrieved orders without prior contact will be donated and are ineligible for refund.

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Other questions? Email us at shophalohalo@gmail.com or submit a contact form below!

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