store policy & faq

Cancellations & changes to food orders

Cancellations or changes to your order must be submitted via email with name and order number at least 2 days (48 hours) prior to your scheduled pick-up date. There will be no refunds or alterations offered after this time. Please respect the policy.

Do you offer catering/custom orders?

Not at this time. All available offerings can be found under the "Pre-Order Desserts" tab of our website.

Do you have vegan and/or gluten-free sweets?

Yes! All items that are vegan and/or gluten-free are marked as such. These are the ingredients I commonly use as substitutes in vegan and gluten-free desserts: oat milk, coconut milk, Earth Balance vegan butter, Ener-g egg replacer, almonds, cashews, and rice flour. Ingredients and potential allergens are listed for each item. If you have specific questions regarding substituted ingredients, feel free to contact us at shophalohalo@gmail.com or submit a contact form!

Do you ship your sweets?

No I do not. 

Where do I find my pick-up information?

Pick-up information is available in your confirmation email, on the pre-order page from which you ordered, and you will also receive an email reminder with pick-up information the day before pick-up.

What if I'm running late on pick-up day?

A number will be provided for you to contact should you need to. I normally will call/text 30 minutes before closing time, but do let me know as soon as you can if you're running late! No call no shows will not receive a refund, nor will orders be held overnight.

I live in Portland, but won't be around for the holidays, or I don't live in Portland. How else can I support you?

I'm opening a bakery! Permitting, build out and equipping the space will take some time and moolah but fingers crossed within the next year. Donate to my bakery fund and help support my dream! I'd love you forever <3

Other questions? Email me at shophalohalo@gmail.com or submit a contact form below!

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