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store policy & faq

FREQUENTLY ASKED QUESTIONS

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  • Do you cater or take custom orders?

    • We DO NOT currently take catering or custom orders. Why? Our current production capacity is fairly limited with such a small team, but we'll let you know when we do start offering additional services! For now, you can stop by the shop to check out what goods we have in rotation and/or sign up for our newsletter to see when we're offering pre-orders!

  • Do you have vegan and/or gluten-free baked goods and desserts?

    • Yes! All items that are vegan and/or gluten-free are marked as such. These are the ingredients we commonly use as substitutes in vegan and gluten-free desserts: oat milk, coconut milk, Earth Balance vegan butter, Ener-g egg replacer or Bob's Redmill vegan egg replacer, almonds, cashews, rice flour, and sweet rice flour. Ingredients and potential allergens are listed for each item. If you have specific questions regarding ingredients or allergens, please contact us at shophalohalo@gmail.com or submit a contact form!​

  • Do you offer shipping?

    • We DO NOT offer shipping for our baked goods or desserts. All menu items are made in house with no preservatives. To ensure the quality and freshness of our baked goods and desserts, we encourage them to be eaten within 2-3 days and do not ship nor recommend shipping them.​

  • Do you wholesale to other shops in town?

    • You can find all 3 flavors of our Mochi Waffle & Pancake Mix at All Burn Wax

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FREQUENTLY ASKED QUESTIONS ABOUT PRE-ORDERS

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  • How do I place a pre-order for pick-up?

    • We announce via our social media pages and newsletter when we are accpeting pre-orders! The window to pre-order runs normally from Thursdays to Tuesdays with the pick-up at our brick and mortar location the following weekend (specified on the pre-order page) during our regular business hours of 10am-4pm.

  • Where do I find my pick-up information?

    • Pick-up information is available in your confirmation email, on the pre-order page from which you ordered, and you will also receive an email reminder with pick-up information the day before pick-up. NO CONTACT NO SHOWS WILL NOT RECEIVE A REFUND.​

  • What if I'm running late on pick-up day?

    • Do let us know as soon as you can if you think you'll be running late! You can contact us via Instagram @shop_halo_halo or at shophalohalo@gmail.com. The pick-up window timeframe is located in your confirmation email, the pre-order page from which you ordered, and your pick-up reminder email. It generally takes our staff about 30 minutes to clean up after close. We do not guarantee that someone will be available at the shop after that. We know things happen, and we can generally hold items overnight for pick-up the following business day, but it's best to get in contact with us as soon as possible. Orders not picked up by end of day Sunday will be discarded or forfeited to another customer. NO CONTACT NO SHOWS WILL NOT RECEIVE A REFUND.​

  • Cancellations & changes to food orders

    • Cancellations or changes to your order must be submitted via email with the name and order number at least 2 days (48 hours) prior to your scheduled pick-up date. All ingredients for pre-orders placed within our ordering window are purchased ahead of time and we plan ahead for preparation and storage. There will be no refunds offered for cancellations or alternations within 2 days (48 hours) of pick-up.​ Any orders not retrieved by Sunday are subject to redistribution as we are closed on Mondays and Tuesdays.

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Other questions? Email us at shophalohalo@gmail.com or submit a contact form below!

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