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store policy & faq

Cancellations & changes to food orders

Cancellations or changes to your order must be submitted via email with name and order number at least 2 days (48 hours) prior to your scheduled pick-up date. There will be no refunds or alterations offered after this time. Please respect the policy.

Do you offer catering/custom orders?

Not at this time. We occasionally take pre-orders for a set menu of items. The fastest way to get updates regarding pre-order windows is by signing up for our newsletter and following us on Instagram @shop_halo_halo

Do you have vegan and/or gluten-free sweets?

Yes! All items that are vegan and/or gluten-free are marked as such. These are the ingredients I commonly use as substitutes in vegan and gluten-free desserts: oat milk, coconut milk, Earth Balance vegan butter, Ener-g egg replacer, almonds, cashews, and rice flour. Ingredients and potential allergens are listed for each item. If you have specific questions regarding substituted ingredients, feel free to contact us at or submit a contact form!

Do you ship your sweets?

No, not at this time.

Where do I find my pick-up information?

Pick-up information is available in your confirmation email, on the pre-order page from which you ordered, and you will also receive an email reminder with pick-up information the day before pick-up.

What if I'm running late on pick-up day?

I normally will call/text 30 minutes before closing time, but do let me know as soon as you can if you're running late! You can contact me via @shop_halo_halo on Instagram or No call no shows will not receive a refund, nor will orders be held overnight.

I don't live in Portland. How else can I support you?

We're fundraising to open a brick and mortar bakery! Support us by donating to our GoFundMe

Other questions? Email me at or submit a contact form below!

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